Frequently Asked questions
If you order has not been received within 10 working days please email us at firstname.lastname@example.org
We accept returns if they are damaged, faulty or not as ordered. Refunds of unopened bottles/tubs that are not as ordered or not satisfied with, need to be sent back to our office within 14 days of purchase to receive a full refund. Email us @ email@example.com leaving your contact and order details and we will get back to you on return.
All orders are dispatched within 2-3 days. Please allow 2 to 5 working days from dispatch of your order dependent on which shipping option you chose. For orders outside the UK please be aware of delays due to customs etc, which are out of our control. For full details please see our Shipping Policy.
Either email firstname.lastname@example.org or call or text on 07974135180
If your order has gone through you should receive a confirmation email. If your still not sure contact us on email@example.com
Please email us photographs of the damaged good as proof, then we can look at a solution for you.
Food Intolerance Tests
simply cut 1" length and approximately 10 strands.
You can still complete the test as you can take hair from your head, arms, legs or chest.
This does not effect the result, so you can still send your sample.
You are responsible for all your postage/carriage costs for posting your sample along with your questionnaire and diary.
Please ensure you use the correct postage, as we are not liable for paying extra charges.
We can test from the age of 3, however it is a requirement to send a completed health questionnaire and food diary.
The answer is you don’t!
Filling in a health questionnaire does not alter or manipulate the results of your test, it is a tool that helps us understand your health concerns and the patterns and groups that they follow. A complete consultation form also helps us to answer any concerns or questions you have about your health, especially if you decide to continue under our care in the future.
We would never expect you say nor do anything you don’t feel comfortable about, however you have paid for this test, and all data is confidential, therefore to get the most out of your well spent money, we recommend you do a consultation form.
Completing a food diary does not alter or manipulate the results of your test; it works at its best for both of us. Firstly you get to see for yourself how nutritiously fulfilling (or not) that your diet is, for some, this can be a ‘wake-up call’ It also helps us follow the pattern or trend to your health concerns. A food diary is a tool we use when analysing test results, we do where possible recommend you do a food diary.
Understanding your test results
Understanding your test results is relatively simple:
Avoid the foods next to the green boxes
Ideally we would like you to keep this uncomplicated and straightforward by simply avoiding the foods next to the green boxes. Sometimes our curiosity gets the better of us, therefore we have devised a list of questions our patients and clients have risen.
.Green is the food item that you need to avoid.
The red and yellow boxes are not food items, they are the food category, i.e. fruit would be the food category and apples would be the food item.
• Red indicates stress to the body.
• Yellow indicates weakness to the body.
.The test runs on a baseline of 50. The further away from 50, (whether higher or lower), the higher the sensitivity. If the food falls outside the parameters’ then it will be listed on your results as a food item you should avoid.
• The red food items are listed at higher than 50 and will stress the body. If for example you have food category Grains with the food item wheat (59) and a food category fruit (64), fruit would be a higher stress to the body.
• The yellow food items are listed at lower than 50 and will weaken the body. If for example you have food category Grains with the food item wheat (41) and a food category fruit (36), fruit would more likely weaken the body.
• (FS) are foods
• (HS) are herbs
• (NA) are nutritionals